With OPERATOR KNOWLEDGE, Gefran enhances operators’ know-how by making it accessible and structured. The module allows you to create, consult, and update training content, video tutorials, and operating procedures. It is ideal for facilitating the transfer of skills, simplifying onboarding, and supporting rapid problem resolution in production. All operational knowledge becomes a shared, digitized asset that is always available.
MAX OPERATOR KNOWLEDGE Module
New
Optional module
MAX OPERATOR KNOWLEDGE Module
New
Optional module
Main features
- Centralize training content and operational know-how to promote continuous learning
- Analyze productivity by interaction and optimize response times
- Support onboarding and rapid problem resolution in production
Technical specifications
Overview
- The graphs show productivity per interaction.
- Analyze the time spent on interactions.
- Calculate average productivity per interaction.
- Customized graphs for different applications.
- Adjust the granularity of the data displayed.
- Filters are available for customized analysis.
- Allows you to define the time period to be analyzed.
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